Service Delivery Policy

1. What we deliver

ReachUp AI is an online software subscription. Customers receive access to a web-based application containing AI-powered tools for managing client inquiries, generating replies and quotes, and producing marketing content. There is no physical product, no packaging, and nothing is shipped by courier or post.

2. How and when access is delivered

• Free plan: access is granted immediately upon account registration. No payment required.
• Paid plans (Starter / Pro): once payment is confirmed, the account is upgraded and full plan features become available. Card payments are activated automatically, usually within a few minutes. Bank transfer, JazzCash and Easypaisa payments are activated manually after verification, typically within a few hours and always within 24 hours.
• Access is delivered to the registered account itself — the customer simply logs in at www.reachupai.pro/login.
• A confirmation email is sent to the registered email address once the plan is active.

3. Delivery location

Because the service is entirely digital, it is available anywhere with an internet connection. Our customers are primarily photographers based in Pakistan, with some working in the UAE and other Gulf countries. No delivery address is required to use the service.

4. Subscription period

Paid plans run for one month from the date of activation and may be renewed monthly. Access continues uninterrupted for the full paid period. If a subscription is not renewed, the account automatically reverts to the Free plan — data is retained, not deleted.

5. If access is not delivered

If you have paid and your plan has not been activated within 24 hours, contact us immediately at support@reachupai.pro or on WhatsApp with your payment confirmation. We will activate the account or issue a full refund.

6. Refunds and cancellation

Since no physical goods are involved, returns do not apply. Refunds for the digital service are handled under our Refund Policy, which offers a 7-day money-back guarantee. Subscriptions can be cancelled at any time with no cancellation fee.